POCKETRN POLICY

Cancellation policy

Last Updated:

October 21, 2024

This page is intended to provide additional context. Our official Cancellation policy can be found in our Terms of Service.

How to cancel

We want satisfied customers, not hostages. If you reach out to support@pocketrn.com and request an account cancellation, we promise to cancel the account as timely as possible. You can also at any time cancel from the Subscription page.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else, even if you are granted "full access" or "Power of Attorney" access to another account on PocketRN. If for whatever reason you no longer know who the account owner is, contact support@pocketrn.com. We will gladly reach out to any current account owners at the email addresses we have on file.

What happens when you cancel?

If you cancel your subscription, or you are removed from a clinic that offers you PocketRN free-of-charge, you won’t be able to access several features, such as meeting with a nurse, but your account will otherwise be retained and several features will still be available to you. If you instead decide to deactivate your account, you won’t be able to access it. We won’t bill you for any additional Service usage once you cancel. If you are unhappy with our policy in any way, see our Fair Refund policy. We’ll treat you right.

What data are removed as part of a cancellation?

When your account is cancelled, we only remove your account access to certain features and do not remove all data associated with your interactions on PocketRN. This is because PocketRN is a shared experience with you, clinics, nurses, and other community members on the PocketRN platform. Your account data includes sensitive identifiable information such as your name, email, phone, date of birth, and medical information. We may retain your PocketRN User Id (uid), account activities, communication with our support staff and other users, and other information that is necessary to maintain the integrity of services on the PocketRN platform. If there are particular account data that you want to removed that we do not typically remove, contact support@pocketrn.com.

PocketRN-initiated cancellations

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.

CONTACT INFORMATION

PocketRN

The PocketRN Legal Team
legal@pocketrn.com872-233-4490 | https://pocketrn.com

By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.