Product Changes

August-2026

August 7, 2026

Evan Quartner

Changes for all Users

Searching users

Within this release, nurses gain the ability to locate patients by searching for identifiers such as Full Name, Last Name, Date of Birth, or MRN (Medical Record Number). This functionality provides a more efficient way to select individuals for scheduling or to review their meeting history. Likewise, the Support Team can utilize various identifiers to quickly find and service users. For care admins managing large partners, these search tools offer a streamlined alternative to scrolling through long lists to find specific users.

PocketRN patient search filtered by MRN and date of birth — A nurse finds a patient by searching for MRN and Date of Birth.

PocketRN support user search with multiple identifier options — Support can find users through searching by many different identifiers.

PocketRN care admin user search filtered by account type — Care admins can locate users in their clinic by searching with these identifiers.

Canceled meeting visibility

All canceled meetings now display a banner at the top indicating who canceled the meeting and when. This gives users greater visibility into canceled meetings and helps answer follow-up questions. This is especially helpful for Support and Nursing teams, who often need to investigate why and when a meeting was canceled.

Canceled PocketRN meeting with a banner identifying who canceled it and when — A banner at the top of a canceled meeting shows who canceled the meeting and when.

Changes for Nurses

Patient consents needing attention after 10 months

As a best practice, patients should sign new platform consents annually. Beginning with this release, nurses will see a suggestion card during a meeting when it has been 10 months since the patient’s last signed platform consent. This reminder helps nurses obtain updated consents in advance of the annual recommendation.

PocketRN meeting page showing a consents need attention suggestion card — A suggestion card appears during a meeting when a patient’s platform consent is approaching one year since it was last signed.

Changes for Patients and Caregivers

Guided pre-join experience from emailed meeting link

Patients and caregivers who join a meeting from an emailed meeting link will be guided through a new pre-join experience. PocketRN screens walk them through enabling their camera and microphone, previewing their setup, and joining the meeting without needing to download the Zoom app.

PocketRN guided pre-join screen asking for camera and microphone access — The guided pre-join experience prompts users to select “Allow” when their browser requests camera and microphone access.

PocketRN pre-join camera and microphone preview — Before joining the meeting, participants can preview their camera and microphone settings and make changes if needed. Participants must have video and microphone enabled to join the meeting.

Changes for Partners

Medicare number during registration

Clinics can have the Medicare number enabled as a required field during patient registration. This supports GUIDE program workflows, including the eligibility check, within the platform.

PocketRN registration form with a Medicare number field — The Medicare number field appears in the registration form when enabled.